Frequently Asked Questions

mycrux is India's first AI-powered fashion and beauty platform with 3D StructFit technology. We connect Indian businesses directly with customers, eliminating intermediaries and providing advanced AI tools for personalized shopping experiences. As a seller, you can list your products, leverage our Cruxy recommendations, and reach customers nationwide.

Registration is simple and free. Visit our registration page, provide your business details, upload required documents (PAN card, GST certificate if applicable, business license), and complete the verification process. Most applications are approved within 2-3 business days.

We welcome all Indian businesses selling fashion and beauty products. This includes individual sellers, partnerships, private limited companies, LLPs, sole proprietorships, and established brands. We focus exclusively on Indian-made products to promote local entrepreneurship.

You'll need your PAN card, GST certificate (if applicable), business license, bank account details, and identity proof. All documents should be clear, legible, and valid. We may request additional documents based on your business type.

Most seller applications are verified within 2-3 business days. Complex cases or those requiring additional documentation may take up to 7 business days. You'll receive email updates throughout the process.

Yes, once your application is approved, you can immediately start listing products and selling. We provide onboarding resources and support to help you get started quickly.

If your application is not approved, we'll provide specific reasons and suggestions for improvement. You can reapply after addressing the issues mentioned. Our team is available to help you meet the requirements.

No, you don't need a physical store. Many successful sellers operate from home or small workshops. We support both online-only and hybrid business models.

Beta testing users are randomly selected from our waitlist members. We aim to have 10 lakh waitlist signups, and from this pool, we'll randomly select 1 lakh users for beta access. Selected beta users will get complete free access to all platform features for 3-6 months. This ensures fair and unbiased selection while maintaining the exclusivity of our beta program.

We offer three flexible pricing plans: Basic Plan (₹99/month) for small boutiques with up to 25 products, Pro Plan (₹999/month) for growing D2C brands with unlimited products and priority placement, and Premium Plan (₹2,999/month) for established brands with advanced features and dedicated support. All plans include our core StructFit technology and AI features.

The Basic Plan (₹99/month) includes listing up to 25 products, standard marketplace search placement, T+7 day payment settlement, basic StructFit technology for fashion size mapping, basic seller dashboard, email support, and standard analytics. Perfect for small boutique sellers and local cosmetic makers.

The Pro Plan (₹999/month) includes unlimited products, priority placement in AI recommendations, faster T+3 day settlement, advanced StructFit insights with popular sizes and fit feedback, basic cosmetic recommendation integration for skin type/hue matching, advanced analytics dashboard, priority email support, and marketing tools. Ideal for growing D2C brands.

The Premium Plan (₹2,999/month) includes everything in Pro plus a Brand Showcase Page inside MyCrux, advanced StructFit analytics with return reduction insights, exclusive cosmetic fit insights with AI-driven product matching, dedicated seller support, T+1 day settlement, custom branding options, API access, white-label solutions, and a dedicated account manager. Perfect for established fashion labels and cosmetic brands.

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any billing differences. You can manage your plan directly from your seller dashboard.

Yes, we offer a 14-day free trial for all plans. No credit card required to start your trial. You can explore all features and decide which plan works best for your business before committing.

We accept all major credit cards, UPI, net banking, and digital wallets for subscription payments. All payments are processed securely through our payment partners with bank-level encryption.

Yes, you can cancel your subscription anytime from your account settings. Your account will remain active until the end of your current billing period, and you won't be charged for the next cycle.

Yes, we offer 20% discount for annual subscriptions on all plans. This can save you significant money compared to monthly billing. Contact our sales team for more information about annual pricing.

No setup fees, hidden charges, or surprise costs. The only cost is your monthly subscription fee, which is clearly stated upfront. We believe in transparent pricing with no hidden fees.

You can view your subscription details, billing history, and upcoming payments in your seller dashboard. We also send email notifications for billing and plan changes to keep you informed.

If you exceed your plan limits (like the 25 product limit on Basic Plan), we'll notify you and suggest upgrading to a higher plan. You can upgrade immediately to continue growing your business without interruption.

3D StructFit is our revolutionary body measurement technology that creates accurate 3D models of customers. This technology helps reduce returns, increases customer satisfaction, and boosts your sales by ensuring customers get the perfect fit every time. It's a unique differentiator that sets mycrux apart from other platforms.

No special equipment is required on your end. Customers use their smartphones or webcams to create their 3D models. Our AI technology handles the complex measurements and provides accurate fit predictions for your products.

Products with 3D StructFit compatibility get higher visibility in search results and recommendations. Customers are more likely to purchase when they can visualize how items will fit, leading to better conversion rates and customer satisfaction.

Our 3D StructFit technology has a 95% accuracy rate in size prediction. We continuously improve our algorithms based on customer feedback and fit data to ensure the highest accuracy possible.

Yes, you can enable 3D StructFit for any of your products. We provide tools and guidelines to help you optimize your product listings for the best 3D fitting experience.

You need a modern smartphone or computer with internet connectivity. Our platform works on all major browsers and mobile devices. No special software installation is required.

Yes, we use bank-level encryption and follow strict security protocols. Our platform is built on robust cloud infrastructure with 99.9% uptime guarantee.

mycrux provides comprehensive AI tools including smart product recommendations, automated inventory management, customer behavior analytics, pricing optimization, and personalized marketing insights. These tools help you understand customer preferences and optimize your listings for better sales.

Our AI analyzes customer preferences, browsing history, and purchase patterns to suggest the most relevant products. This increases the likelihood of sales and helps customers discover products they'll love, benefiting both you and your customers.

Yes, our AI analyzes market trends, competitor pricing, and customer behavior to provide pricing recommendations. This helps you stay competitive while maximizing your profit margins.

Our AI predicts demand patterns, suggests optimal stock levels, and alerts you when inventory is running low. This helps prevent stockouts and overstock situations.

Yes, our AI provides detailed analytics on customer preferences, buying patterns, and seasonal trends. This helps you make data-driven decisions about product selection and marketing strategies.

Yes, our AI can suggest optimized product descriptions, relevant keywords, and SEO-friendly titles to improve your product visibility and search rankings.

Our AI can provide instant responses to common customer queries, suggest appropriate responses to customer messages, and help identify potential issues before they escalate.

There's no limit on the number of products you can list. You can add as many products as you want across different categories. Our platform is designed to handle large catalogs efficiently.

While we don't provide photography services directly, we have partnerships with professional photographers across India who offer discounted rates to mycrux sellers. We also provide guidelines and tips for taking great product photos.

Our platform provides comprehensive inventory management tools including real-time stock tracking, low stock alerts, automated reorder suggestions, and sales analytics. You can also integrate with your existing inventory management systems.

We recommend high-quality images (minimum 1000x1000 pixels) with good lighting and multiple angles. Images should be clear, well-lit, and show the product from different perspectives. We provide detailed photography guidelines.

Yes, you can sell products from multiple categories. However, you need to ensure you have the necessary licenses and certifications for each category you want to sell in.

Our platform supports product variations with different sizes, colors, materials, and other attributes. You can easily manage inventory and pricing for each variation separately.

You can easily mark products as discontinued or out of stock. This removes them from search results while preserving your sales history and customer reviews.

Yes, we provide bulk upload tools and templates to help you add multiple products quickly. You can also use our API for advanced bulk operations.

You can set products as seasonal and schedule them to appear/disappear automatically. This helps you manage inventory and focus on relevant products for each season.

We offer various marketing tools including promotional campaigns, featured listings, social media integration, email marketing support, and access to our customer base. Our AI also helps optimize your listings for better visibility.

Optimize your product listings with high-quality images, detailed descriptions, and relevant keywords. Participate in our promotional campaigns, maintain good seller ratings, and leverage our 3D StructFit technology for better customer engagement.

Yes, you have full control over your pricing and promotions. Create flash sales, bulk discounts, seasonal offers, and special deals. Our platform provides tools to set up and manage these promotions effectively.

We regularly run platform-wide promotional campaigns. You can opt-in to participate and benefit from increased visibility and customer traffic during these campaigns.

Yes, we offer various advertising options including sponsored listings, banner ads, and featured placements. These help increase your product visibility and drive more sales.

Our analytics dashboard provides detailed insights into your marketing performance, including click-through rates, conversion rates, and return on investment for different marketing activities.

Yes, we provide social media integration tools that allow you to share products directly to various platforms and track social media performance.

We provide tools for customer segmentation, personalized offers, loyalty programs, and follow-up campaigns to help you build lasting relationships with your customers.

You can respond to customer inquiries directly through our integrated messaging system. We provide templates, guidelines, and best practices for customer service. Our support team is also available to help with complex issues.

Our platform handles the return process automatically. You'll be notified of return requests and can approve or reject them based on your return policy. We provide clear guidelines to help you set appropriate return policies.

You can respond to reviews publicly and work with customers to resolve issues. We provide guidance on improving your seller rating and offer mediation services for complex disputes. Our goal is to help you maintain a positive reputation.

Our customer support is available 24/7 through live chat, email, and phone. You can reach us anytime for assistance with any platform-related issues.

We provide a structured process for handling complaints, including escalation procedures and mediation services. Our support team will guide you through the process and help resolve issues fairly.

Yes, we provide comprehensive onboarding support including account setup, product listing guidance, and best practices training. Our team is dedicated to helping you succeed.

You can contact our support team for help with any order-related issues. We provide order tracking, dispute resolution, and assistance with complex transactions.

You can report technical issues through our support portal, live chat, or email. We prioritize technical issues and typically resolve them within 24 hours.

Our technical support team is available 24/7 to help with any platform-related issues. You can reach them through live chat, email, or phone. We also provide comprehensive documentation and video tutorials.

Yes, we provide API access for advanced sellers who want to integrate their existing systems with mycrux. Our technical team can help you set up integrations with inventory management systems, accounting software, and other business tools.

Yes, our platform is fully responsive and works seamlessly on all devices. We also provide mobile apps for both iOS and Android, allowing you to manage your business on the go.

Yes, we support integration with most popular inventory management systems. Our technical team can help you set up the integration and ensure smooth data synchronization.

We support all modern browsers including Chrome, Firefox, Safari, and Edge. For the best experience, we recommend using the latest version of your preferred browser.

We automatically backup all your data regularly. You can also export your product data, sales reports, and customer information at any time through your seller dashboard.

We maintain 99.9% uptime with robust infrastructure. In rare cases of downtime, we provide real-time updates and work quickly to restore service. We also have compensation policies for extended outages.

Yes, you can customize your dashboard layout, choose which metrics to display, and set up personalized alerts and notifications based on your business needs.

You can choose to handle shipping yourself or use our integrated shipping partners. We provide tools to calculate shipping costs, generate shipping labels, and track deliveries.

We support various shipping options including standard delivery, express delivery, and same-day delivery (in select cities). You can choose the options that work best for your business.

Our platform automatically calculates shipping costs based on product weight, dimensions, and delivery location. You can also set custom shipping rates for different regions.

We have insurance coverage for lost or damaged packages. You can file a claim through our support system, and we'll help you resolve the issue quickly.

Yes, you can offer free shipping on orders above a certain amount or for specific products. This can help increase your conversion rates and customer satisfaction.

Currently, we focus on domestic shipping within India. International shipping may be available in future phases as we expand globally.

You need to comply with all applicable laws including GST registration (if required), product safety standards, and consumer protection laws. We provide guidance on legal requirements.

We provide tools to help you manage GST calculations and tax reporting. You're responsible for your own tax compliance, but we make it easier with automated calculations.

All products must meet Indian safety standards and regulations. We provide guidelines on product safety requirements and may request safety certificates for certain product categories.

You must ensure you have the right to sell the products you list. We have policies to protect intellectual property and procedures for handling infringement claims.

We follow strict data privacy protocols and are compliant with Indian data protection laws. You must also ensure you handle customer data responsibly and in accordance with applicable laws.

We provide comprehensive analytics including sales reports, customer insights, product performance, marketing effectiveness, and financial summaries. Reports can be customized and exported.

Analytics are updated in real-time for most metrics. Some complex reports may take a few minutes to update, but most data is available immediately.

Yes, you can export all your data including sales reports, customer information, product catalogs, and financial data in various formats (CSV, Excel, PDF).

Our dashboard provides key performance indicators (KPIs) including sales growth, customer acquisition, product performance, and profitability metrics to help you track your business success.

Yes, you can create custom reports with specific metrics and time periods. You can also schedule regular reports to be sent to your email automatically.

All products must meet Indian quality standards and safety regulations. We provide detailed guidelines on quality requirements, and products may be subject to quality checks before listing approval.

You must provide authenticity certificates and detailed product information. We verify product authenticity through documentation and may conduct random quality checks to maintain platform integrity.

If a product fails quality checks, we'll provide detailed feedback and suggestions for improvement. You can make necessary changes and resubmit for approval. We're here to help you meet our quality standards.

Yes, we encourage handmade and artisanal products. These products should meet basic safety standards and be clearly described. We provide special support for traditional crafts and handmade items.

mycrux focuses on quality over quantity, creating a curated marketplace where each seller has better visibility. Our AI-powered recommendations ensure fair exposure for all sellers based on product quality and customer satisfaction.

Focus on product quality, detailed descriptions, high-quality images, and excellent customer service. Leverage our 3D StructFit technology and AI tools to provide unique value to customers.

Our AI provides market insights and pricing suggestions based on similar products, helping you stay competitive while maintaining healthy profit margins.

Our AI provides seasonal trend analysis and demand forecasting. You can adjust inventory, pricing, and marketing strategies based on these insights to maximize sales during peak seasons.

Start with a focused product range, optimize your listings, and gradually expand based on customer feedback and sales data. Our AI tools help identify growth opportunities and optimize your business strategy.

We offer business coaching, marketing support, access to our customer base, and advanced analytics to help you grow. Our team provides personalized guidance based on your business goals.

Yes, you can expand to multiple categories, but ensure you have the necessary expertise, licenses, and quality standards for each category. We provide guidance for category expansion.

Our platform scales with your business. We provide inventory management tools, automated order processing, and integration options to help you handle increased volume efficiently.

Maintain high product quality, provide accurate descriptions, respond quickly to customer inquiries, and maintain good seller ratings. Our platform also provides trust indicators like verified seller badges.

Yes, you can communicate with customers through our integrated messaging system. This helps build relationships and provides better customer service.

Respond professionally to all reviews, address concerns quickly, and use feedback to improve your products and service. Positive reviews help build credibility and attract more customers.

Yes, you can provide personalized service through direct messaging, custom offers, and personalized recommendations. Our AI tools help you understand customer preferences for better service.

Billing is processed monthly on the same date you signed up. You'll receive an invoice via email before each billing cycle, and payments are automatically processed using your saved payment method.

Yes, you can download receipts and invoices from your account dashboard. All receipts include GST details and can be used for tax purposes.

If payment fails, we'll retry the payment and notify you via email. Your account will remain active for 7 days to allow you to update your payment method. After that, your account will be suspended until payment is successful.

Yes, we offer a 30-day money-back guarantee for all plans. If you're not satisfied with our service, contact our support team within 30 days of your first payment for a full refund.

You can update your business information, contact details, and bank account information from your account settings. Some changes may require verification before taking effect.

Yes, Pro and Premium plans support multiple users. You can invite team members and assign different permission levels to each user based on their role in your business.

You can change your password from the account settings page. We recommend using a strong password with a combination of letters, numbers, and special characters.

Use the 'Forgot Password' link on the login page. We'll send a password reset link to your registered email address. The link will be valid for 24 hours.

We have mobile apps for both iOS and Android that allow you to manage your business on the go. You can list products, respond to customers, track sales, and manage inventory from anywhere.

Yes, you can connect your social media accounts to automatically share new products and promotions. We support integration with Instagram, Facebook, Twitter, and LinkedIn.

Yes, our seller dashboard is fully responsive and optimized for mobile devices. You can access all features and manage your business from any smartphone or tablet.

Yes, you can schedule products to go live at specific dates and times. This is particularly useful for seasonal products or coordinated marketing campaigns.

Our platform includes inventory management, order processing, customer relationship management, analytics dashboard, marketing tools, and financial reporting. Advanced tools are available in higher-tier plans.

Yes, you can export your product data, sales reports, customer information, and financial data in CSV, Excel, or PDF formats. This helps with accounting and business analysis.

Yes, Premium plan subscribers get access to business coaching sessions, webinars, and one-on-one consultations with our business experts to help grow your sales.

Yes, you can create automated workflows for order processing, inventory management, customer communications, and marketing campaigns to streamline your business operations.